Privacy policy
At Indie Nails, we are committed to providing our customers with the best possible experience and ensuring their satisfaction with our products and services. This Customer Policy outlines our guidelines and standards to guarantee a positive and enjoyable experience for all customers visiting our website, www.indienails.co.in.
Product Descriptions and Accuracy
We strive to provide accurate and detailed information about our nail polish products on our website. However, please note that the colors, textures, and finishes displayed on your device screen may vary slightly from the actual product due to differences in screen settings and lighting conditions. We recommend reading the product descriptions and exploring swatches to get the most accurate representation of our nail polishes.
Order Process and Confirmation
When placing an order on our website, please ensure that all details entered, including shipping address and contact information, are accurate and up to date. Once your order is submitted, you will receive an order confirmation email, which serves as a receipt. Please review the order confirmation carefully and contact our customer support team immediately if any changes or corrections are required.
Shipping and Delivery
We strive to process and ship orders as quickly as possible. Please allow 1-2 business days for order processing however it may vary due to unseen circumstances. Shipping times may vary depending on your location, but we aim to deliver your order within the estimated timeframe provided during the checkout process. In the event of any unforeseen delays, we will notify you promptly.
Returns and Exchanges
We want you to be completely satisfied with your purchase from Indie Nails. If for any reason you have received any damaged products, please contact our customer support team within 7 days of receiving the product. You need to send us a video of opening the parcel and show us proof that goods received by you are damaged. In case of a parcel that is ripped or feels broken, kindly do not accept such parcel at the time of delivery. We accept returns and exchanges for damaged nail polish products when video proofs are submitted by the customer.
Customer Support
At Indie Nails, we are dedicated to providing excellent customer service. If you have any questions, concerns, or need assistance with your order, our customer support team is available to help. You can reach us through the contact information provided on our website or by emailing on our id orders.indienails.in@gmail.com. We strive to respond to all inquiries within 24-48 hours.
Privacy and Security
Your privacy and security are important to us. We collect and store personal information strictly for order processing and communication purposes. We do not share or sell your personal data to third parties. For a detailed overview of our privacy practices, please refer to our Privacy Policy, which can be found on our website.
Feedback and Reviews
We value your feedback and reviews on our products and services. We encourage you to leave honest and constructive feedback on our website or through our social media channels. However, please ensure that your feedback is respectful and does not violate any of our guidelines or policies.
Changes to the Customer Policy
Indie Nails reserves the right to modify or update this Customer Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.
If you have any questions or concerns regarding this Customer Policy, please contact our customer support team.
Last updated: 1/01/2024.
By shopping on the Indie Nails website, you agree to abide by and comply with this Customer Policy.